Return Policy for ILOVEPARIZ

Effective Date: January 3, 2025

At ILovePariz, customer satisfaction is our top priority. We want you to be completely happy with your purchase, but if for any reason you are not, we offer a straightforward return process. Please read our return policy carefully to ensure you understand the conditions under which returns are accepted.

If you have any questions or concerns, feel free to contact us at:

1. General Return Guidelines

  • Return Window: You may return eligible items within 30 days from the date of purchase for a refund or exchange. Returns initiated after the 30-day window will not be accepted, unless there are exceptional circumstances (e.g., defective or damaged products).

  • Condition of Items: To qualify for a return, the items must be in original condition, unused, and unwashed. Items should be returned with all original packaging, tags, and accessories. Any products that show signs of wear or damage will not be eligible for a return.

  • Non-returnable Items: Certain items are not eligible for return. These include but are not limited to:

    • Personalized or custom-made products
    • Gift cards
    • Intimate or sanitary products (e.g., swimwear, undergarments)
    • Sale or clearance items (unless stated otherwise)
    • Items purchased through third-party sellers or distributors

  • Return Shipping Fees: The customer is responsible for return shipping fees unless the return is due to an error made by ILovePariz (e.g., incorrect or damaged items). We recommend using a trackable shipping service to return your items, as we cannot guarantee that we will receive your returned item.

2. Refund Process

  • Inspection of Returns: Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. We will notify you of the status of your return, including whether it has been accepted or rejected.

  • Refund Method: If your return is approved, we will issue a refund to the original payment method used for the purchase. Please note that the refund will not include shipping fees unless the return is due to an error on our part.

  • Refund Timeframe: Refunds are typically processed within 5-7 business days after the return is accepted. The time it takes for the refund to appear in your account may vary depending on your payment provider and financial institution.

3. Exchanges

  • Exchanges for the Same Item: If you wish to exchange an item for the same product in a different size or color, we recommend initiating a return for the original item and placing a new order. This ensures that you receive the new item quickly, as exchanges cannot be processed automatically.

  • Exchanges for Different Items: If you wish to exchange an item for a different product, please follow the return process and place a new order for the desired item.

4. Defective or Damaged Products

If you receive a defective or damaged product, we apologize for the inconvenience and encourage you to contact us immediately. We will offer a full refund, replacement, or repair, depending on the situation.

  • Damaged Items: If the item arrives damaged due to shipping, please keep the original packaging and contact us within 7 days of receiving the product. We will work with the carrier to file a claim and assist you in resolving the issue.

  • Defective Items: If the product is defective due to manufacturing issues, please contact us within 30 days of receiving the item. We will arrange for a replacement or a refund, depending on your preference.

5. How to Initiate a Return

To return an item, please follow these steps:

  1. Contact Us: Email us at info@ilovepariz.com or call our customer service team at (205) 938-9030 with your order number and the details of the item(s) you wish to return.

  2. Return Authorization: After reviewing your request, we will issue a Return Authorization (RA) number and provide you with further instructions, including the return shipping address.

  3. Pack Your Return: Carefully pack the item in its original packaging with all original tags, accessories, and documentation.

  4. Ship the Item: Send the return package to the provided address. Be sure to include your RA number to ensure that your return is processed smoothly.

  5. Wait for Confirmation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

6. Return Address

Please send all returns to the following address:

ILovePariz Returns Department
1377 Evergreen Dr,
West Blocton, Alabama
(Please include your RA number for processing)

7. International Returns

If you are returning a product from outside the United States, please note that international return shipping is the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee the safe arrival of returns without tracking.

Additionally, international customers are responsible for any customs fees or import duties associated with their return shipment.

8. Exceptions and Special Circumstances

We reserve the right to make exceptions to this return policy in certain circumstances, such as during holiday seasons, promotional sales, or based on other factors. In such cases, the return period may be extended, and specific conditions may apply.

9. Contact Us

If you need further assistance with your return or have any questions regarding our return policy, please feel free to reach out to us: